Repair Kit

Hansel Stone products are proudly made in Europe. Our manufacturing facilities adhere to the highest standards of craftsmanship and quality to ensure that each product meets our exacting specifications.

Hansel Stone products are made from a natural compound of dolomite stone and a premium resin. This unique composition guarantees the best quality and durability, setting our products apart from others on the market.

Some resin products on the market may use artificial fillers in their manufacturing process, compromising the durability and quality, these products are susceptible to thermal shock/cracking as well as yellowing over time. In contrast, Hansel Stone uses only the highest quality materials, ensuring long-lasting performance and offering a lifetime guarantee.

Bathtubs: Hansel Stone bathtubs are shipped via LTL (Less ThanTruckload) freight. They will be delivered to the curb or nearest accessible point to your location. Please note that you may require additional assistance to move the bathtub to its final location. Shower Pans and Basins: Hansel Stone shower pans and washbasins are typically shipped as standard parcels. They will be delivered to your specified address via a standard parcel delivery service.

At Hansel Stone, we take great care to ensure the quality of our products before shipment. However, we recommend inspecting the item upon delivery. If any damage is found, please report it to our team as soon as possible. We will work with you to address the issue and find a satisfactory resolution.

By accepting delivery of the item, you agree that it was received in good condition and free from damage. We encourage you to inspect the product upon receipt and report any damages immediately. Any damages identified after acceptance of delivery may not be covered under our warranty.

Hansel Stone provides a warranty that covers manufacturing defects. However, damages caused after delivery, such as mishandling or improper installation, are not covered under our warranty. It is important to inspect the item upon receipt and report any damages promptly to ensure appropriate resolution.

At Hansel Stone, we strive to ensure customer satisfaction. If you wish to return a product, please carefully review our return policy and reach out to our customer service team to initiate a return request and obtain further instructions. We are here to assist you and address any concerns you may have.

Note: Returns are valid up to 14 days after delivery.

To initiate a return, please contact our customer service team. They will guide you through the process and provide you with the necessary instructions and return authorization. Remember to review our return policy for more information on eligibility and associated fees.

Yes, we offer free storage for your item if you require delivery at a later date. Simply inform our customer service team in advance of your preferred delivery date and duration of storage. We will coordinate with you to ensure secure storage until the agreed-upon delivery date.

Hansel Stone products come with a lifetime warranty. Please refer to our Terms & Conditions for full warranty details. For any warranty-related questions or assistance, please contact our customer service team.

Note: Lifetime warranty coverage is subject to terms and conditions.

For detailed installation instructions, we provide product-specific installation guides. These guides contain step-by-step instructions to help you with the installation process. To access the installation guide for a specific product, please visit the product page on our website. Look for the "Installation Guide" section, where you will find a downloadable PDF guide.