Delivery & Returns
DELIVERY COSTS
Mainland UK
Standard (excluding bath): £35
Bath deliveries: £90
Bath combined with tray/basin: £125
Highlands
Standard (excluding bath): £35
Bath deliveries: £145
Bath combined with tray/basin: £180
Northern Ireland, Southern Ireland and the Isle of Wight
Standard (excluding bath): £80
Bath deliveries: £195
Bath combined with tray/basin: £275
Isle of Man
Standard (excluding bath): £80
Bath deliveries: £240
For delivery quotes outside of the UK please email us at customerservice@hanselstone.co.uk.
If you are ordering several products from us you will only pay one delivery charge.
Once your order is processed by our online sales team, the courier will contact you to arrange a suitable delivery date.
Pallet Delivery 2–4 working days.
PALLET DELIVERIES
Please let us know if your property has any access limitations.
- The pallets are delivered to a kerbside location.
- Vehicles weighing 1.7 to 7.5 tonnes must be able to access your property.
- We can only operate on firm, flat terrain to execute SAFE pump truck operations.
- Our drivers are not permitted to enter your property.
RETURNS
We recommend that you inspect the Goods within 24 hours of delivery to ensure that they are as ordered and undamaged.
Please ensure that each item is exactly as ordered and in good working order.
To tell us of your problems, please send an email to customerservice@hanselstone.co.uk
If we agree with your concerns, we'll send you an email confirming that you can return the items in their original condition.